30-Day Returns
We want you to be happy with your Norr & Co. order. You may request a return within 30 days of receiving your order.
Return eligibility
Items must be unused, unopened, in their original condition and packaging, and accompanied by proof of purchase. For hygiene and safety reasons, opened or used personal-care, skincare, hair-care, grooming and beauty products cannot normally be returned unless faulty, damaged or incorrect.
How to request a return
Email info@norrandco.com with your order number and the item(s) you would like to return. Please wait for return instructions before sending anything back.
Return shipping
Return shipping costs are the customer's responsibility unless the item received is faulty, damaged or incorrect. Original shipping charges are not refundable unless required by applicable law.
Damaged, faulty or incorrect items
Contact us as soon as possible with your order number and clear photos where relevant so we can review the issue.
Refunds
Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or card provider may require additional processing time.
Exchanges
If you would like a different product, contact us first. Where an exchange is not available, you may return an eligible item and place a new order.
This policy does not limit rights available under applicable consumer law.